What is order status?

Since the order is created on the system until it is completed and shipped, the order can show status as below:

  • Pending: the order cannot be processed and need to complete all actions: match product, approve and payment
  • In-production: the order has been in production
  • On-hold: errors occur, they can be incorrect design, incorrect address, etc. the order cannot be processed unless you update order’s information. To edit the order’s information, you will select the order -> action -> match product -> update -> submit
  • Completed: the order is completed and shipped out

Orders are sorted and shown in separated tabs which are all order, pending, processing, on-hold, completed, cancelled, order matched, order unmatched, order shipping and last updated. You can follow and control order production progress by checking these tab. This will help you to manage your order easier and take action immediately in case any error occurs.

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