What if the order shows the address unverified?

When you create an order, the address input will be automatically verified if it is filled in correct format. We do not guarantee that Gearment app is able to confirm that the address is valid, the system verifies the address based on address format. If all required address fields are all filled in, it says address unverified, you can follow the instructions below:

  • Double-check the whole address. You can check the address via Google Map, Google search or on website smarty.com/products/single-address
  • In case it all shows that the address is valid, you can manually verify the address on Gearment app 
  • Click to the order ID on Gearment app to enter the order details -> click Edit address -> Change -> click to the verify button on the screen
  • After that you can continue with other actions such as match product -> approve order -> payment order
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