Our replacements and refunds policies

We operate on a print-on-demand service, which means your products will be freshly printed after you order from us. Therefore, please refer to the following policies carefully before making a custom Print on Demand Products.

Important note:

Since your order is custom printed just for you, we are not responsible for refunds or exchanges due to incorrect fit or preference issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart on each product page. Please make sure you refer to it first for the best fit. See apparels size chart

Each product has to be inspected carefully before delivered. But mistakes are inevitable and to make sure that all customers are satisfied.

To be eligible for a refund/ free replacement, please ensure that the package is no more than 30 days of delivery and has the problems we describe below.

  • Printing quality (bad print, damaged print, wrong print, missing print)
  • Product damaged during transit
  • Faulty product before shipping/the product itself is flawed
  • Product size not as expected (wrong size, smaller/bigger than size chart)
  • Shipping problem (no update from carrier, lost package, shipping to wrong address, late shipment)
  • Wrong product received (design, size, color, qty, product type, etc)
  • Packages lost after delivery will be offered a replacement instead of a refund
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