My orders are not synchronized to Gearment app

There are several reasons that orders are not synced to Gearment app, please make sure you have done all of below actions:

  • Store is connected successfully and set as active; auto sync order is also turned on. You can check in tab Store -> edit store
  • For Amazon store, please ensure that the auth token is still valid, expired auth token will affect order synchronized process
  • Orders will be auto synced every 6-8hr
  • Ensure orders on your store are already updated with all the required information

You can check sync order progress details in menu Order 🡪 Report sync order

In case all of the above are followed, you can contact our support team for more helps.

  • Tracking numbers are not synchronized to my store

There are several reasons that orders are not synced to Gearment app, please make sure you have done all of below actions:

  • Store is connected successfully and set as active; auto sync order is also turned on. You can check in tab Store -> edit store
  • The orders are created on Gearment app by syncing. Creating orders manually or importing order via csv file, tracking numbers cannot be auto updated on your store
  • Auto sync tracking is turned on. You can check in menu setting -> general setting

You can check sync order progress details in menu Order 🡪 Report sync tracking

In case all of the above are followed, you can contact our support team for more helps.

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